Claims Handling Support

Overview

Claims handling support is designed to assist vehicle owners through the insurance process after an accident, particularly where the process becomes complex, time-consuming, or disputed. The service focuses on managing the technical and administrative aspects of a claim so that the client can remain informed without having to deal directly with insurers at every stage.

Support is provided alongside independent vehicle inspection and reporting, ensuring that claims are underpinned by clear, factual, engineering-based evidence.

What this service covers

• Assistance in recovering reasonable costs associated with a collision, such as repairs, recovery, replacement transport, and depreciation where applicable
• Liaison with insurance companies on the client's behalf
• Support where liability is disputed
• Assistance in obtaining Garda reports and witness statements where required
• Coordination of vehicle inspections and technical reports
• Ongoing communication to explain claim progress and technical findings

The service is intended to support the claims process and can provide legal representation.

Process & deliverables

1. Initial Review - The process begins with a review of the incident, the current claim status, and the issues causing delay or uncertainty. Relevant documentation and insurance details are gathered.
2. Technical Support and Evidence Gathering - Where required, vehicle inspections and engineering reports are arranged to support the claim with independent technical evidence.
3. Insurer Liaison - Communication with insurers is handled directly, allowing the client to step back from day-to-day claim correspondence while remaining informed of progress.
4. Ongoing Support - Support continues until the relevant technical and claims-handling elements have been addressed, or until the claim reaches a resolution point.

Deliverables may include engineering reports, supporting documentation, and structured communication with insurers.

Example scenarios